Frequently Asked Questions (FAQ)

1. Are there minimums?

No. We do not have any minimums. Economies of scale determine costing on production costs.

 

2. What are estimated costs?

Each item is different and estimated costs vary based on approved samples, number of units, color ways, delivery dates etc. In order to quote the best production price we need that information. 

 

3. Sample/ and production time, timeline?

Development: Generally between 2-6 weeks

Bulk Production: 4-12 weeks

Timeline varies due to complexity of product, units, construction, etc.

 

4. How long does it take to get back to me regarding a quote or other contact?

Within a week we will get back to you with a quote or other contact.

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5. Can you do rush orders?

Yes, we work very closely with our customers to produce in a timely manner. If you would like to fulfill a rush order, within reasonable means we can try to accommodate you and your order. 

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6. When is payment due?

50% Deposit when placing your order, and rest of balance is due upon completion.

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7. What kind of payment will you accept?

Checks, cash, most major credit cards (4% surcharge), ACH Payments, Wire Transfers.

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8. I am local to New York — can I pick up my order in person?

Yes, you will have to make a pick up appointment prior to pick up. 

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9. Can we meet to discuss my project?

Yes, we work by appointment only. Consultations are also available at a nominal fee to learn at length about your business and plans. We provide a broad scope of our services and outline a plan of action for you. 

 

10. Do they have any certifications?

Yes, we do. We are licensed by the state of New York. Our certification is specialized in apparel manufacturing.

 

11. What is your capacity?

Our capacity can vary by product, season, and quantity. We do not have a specific capacity but can work with you to fulfill your order in the best way possible.